How we check reviews

• Every review written on ListedLocally is read by a person before it is published.
• We limit how often reviews can be submitted to catch bulk and fake reviews.
• We do not verify that every reviewer was a customer of the business, for example by asking for a receipt.
• Businesses cannot pay to remove, hide or change reviews, and owners cannot edit or delete them.

1. Name and email. Reviewers give a name and an email address. The email is never shown publicly.
2. Limits on volume. We limit how many reviews can be submitted from the same place in a short window, so nobody can flood a listing.
3. A person reads it. Every review sits in a moderation queue until a member of our team approves it. We reject reviews that look fake, are abusive, contain personal information, are about a different business, or are not about a real experience.

Please only review a business you have actually used. You must not:

• review your own business, one you work for or are connected to, or a competitor;
• write a review for someone else, or buy, sell or swap reviews;
• accept payment, a discount or a gift for a review without saying so in the review.

Businesses may ask their real customers for reviews, but must not offer anything in return for a positive one.

Some listings show a Google rating and Google reviews. These come from Google, are labelled as such, and are shown as Google provides them: we do not check them ourselves and we do not choose which Google reviews appear. To report a Google review, use “Report review” on Google Maps.

Owners are told about new reviews and can post one public reply under each. They cannot edit, hide or remove a review. If an owner believes a review breaks these rules, they can report it like anyone else.

If you think a review is fake, abusive, or about the wrong business, email [email protected] with a link to the listing and the reviewer's name, and tell us why. A person will look at it and tell you what we decided. See also our Terms of Use and how we verify businesses.